ARTICLE

29.

Section 1 - Purpose

A. The primary purpose of monitoring public telephone conversations is not for evaluating performance but to ensure that complete and accurate information is courteously provided to the calling public and to determine training requirements.

B. However, when monitoring is used to evaluate performance, the employee will be notified in advance of the period during which monitoring will occur. This period shall not exceed one week. In all cases immediate feedback to the employee will be provided.

Section 2 - Task Force

The Parties agree to establish a Labor-Management Task Force to examine alternatives to silent monitoring which follow the best practices of public and private-sector organizations on this issue.